职位信息

发布日期: 2014-08-14 12:02 工作地点: 上海 招聘人数: 1 工作年限: 2-3年 学历: 大专,大专/本科在读,本科
刷新日期: 2018-12-04 10:38 户口要求: 性别要求: 没有要求 汇报对象: 客服经理 下属人数: 0

福利:

职位年薪:基本薪资,奖金

社保福利:国家标准五险,商业医疗和意外保险

餐饮福利:餐饮补贴

居住福利:基本公积金

年假福利:公司额外年假

通讯交通:上班地点:浦东川沙王桥

职位职能:

物流/外贸/采购/货运类 物流专员/助理,客户服务(进出口背景)

职责描述:

Position Overview: Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints. Key Outcomes:  Servicing with high quality services in line with company policy and operation standards  Ensuring customer satisfaction that should exceed customers’ expectation.  Pro-active problem solving skills and deadline oriented. Position Accountabilities:  Follow the handling procedures as laid down for the customer.  Provide timely response to customer’s queries or requests on daily operations.  Update customer with shipment status from time to time proactively  Work closely with operations and other teams within the project to meet customer’s require and solve daily operational issues.  Perform any special duties or projects as assigned by the superior.  Proper documentation filling  Understand and know well the operation cost, give right quotation to customer for any additional operation requirement. Record and give accounting dept for billing.  Make sure the accurate system transaction and document creation.

任职资格:
Relevant Education Background, Hard Skill, Knowledge and Experience:  Diploma or equivalent  1 years of experience in a related capacity  Ability to work effectively in a customer driven deadline environment  Good command of written English and spoken Chinese, Mandarin an asset.  Willing to work extended hours when required  Willing to work on shifts. Core Competences:  Managing Change  Target and Result Focus  Team work spirit

对候选人的吸引力:

 

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