职位信息

  • Sea / Air Freight Export Customer Service(F) 职位编号:17322
  • 公司名称:

    欧洲著名货代公司55882692    该公司其他职位

  • 公司行业:

    运输/物流/货代/快递

  • 公司性质:

    欧美独资/合资/合作/代表处

  • 公司规模:

    100-500

发布日期: 2014-09-28 10:39 工作地点: 上海 招聘人数: 1 工作年限: 3-5年 学历: 大专,大专/本科在读,本科
刷新日期: 2019-06-26 11:45 户口要求: 性别要求: 没有要求 汇报对象: 下属人数: 0

福利:

职位年薪:基本薪资

社保福利:国家标准五险

居住福利:基本公积金

年假福利:国家标准年假

职位职能:

物流/外贸/采购/货运类 海空运客户服务

职责描述:

- Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. set up sop, prompt response attitude, always seeking solutions or possibilities - Closer cooperation with space controller, documentation and airport operation. - Strictly follow company standard operation procedure in order to ensure effective workflow among each team. - Verifying all documents/statement created by operator - Maintain good communication with supplier/SHPR/CNEE, make sure correct guidance/information to the customer, and coordinate upon receiving correct goods / docs information. - Handle complaints and claims from customers - Handle the key account customers according to SOPs and escalate special cases to Customer Service Supervisor and Department Manager in a timely manner - Provide reports and statistic to key account customers on a monthly basis if necessary in demanded format

任职资格:
Key Qualifications - College degree or above major in Logistics, International Trade or relevant - 3-5 years experience in Logistics, forwarding or relevant service industry, preferably in the Sea/Air operation position. - Good spoken and written English - Skilful in office software- Customer Oriented, independent problem solving skill, patient and good team player

对候选人的吸引力:

 

公司简介
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